PRIVACY AND COOKIE NOTICE
Sentry Investigations operatives are registered data controllers with the Information Commissioners Office (ICO). All personal data/information including video and photographic imagery is handled strictly in accordance with General Data Protection Regulation (GDPR).
Rest assured that Sentry Investigations are professional private investigators if you choose to take on our surveillance services, your identity will remain anonymous and all footage obtained from the operation will be handled in accordance with the law.
Part A. Privacy Notice
Part B. Cookie Notice
Part A. Privacy Notice
Description of Process
The following is a broad description of the way this organisation processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received with the data controller, check any privacy notices that organisation has provided or contact the organisation to ask about your personal circumstances.
1.1 Reasons/purposes for processing information
We process personal information to enable us to:
Provide investigatory services on the written instructions of a data controller (our client)
to maintain our own accounts and records
and to support and manage our employees
2. Type/classes of information processed
2.1 We process information relating to the above reasons/purposes. This information may include:
the investigation brief, results and related information
lifestyle and social circumstances
goods and services
education and employment and/or business details
2.2 We also process sensitive classes of information that may include
physical or mental health details
racial or ethnic origin
trade union membership
religious or other beliefs
3. Who the information is processed about
3.1 We process personal information about:
customers and clients, including prospective clients
the subjects of investigations
advisers and other professional experts
4. Who the information may be shared with
4.1 We sometimes need to share the personal information we process with the individual them-self and also with other organisations. Where this is necessary, we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons
5. Where necessary or required we share information with:
credit reference, debt collection and tracing agencies
business associates and other professional bodies and advisers
current, past or prospective employers
education and examining bodies
family, associates or representatives of the person whose personal data we are processing
6. Trading and sharing personal information
6.1 Personal information is traded and shared as a primary business function. For this reason the information processed may include name, contact details, family details, financial details, employment details, and goods and services. This information may be about customers and clients.
6.2 The information may be traded or shared with business associates and professional advisers, agents, service providers, customers and clients, and traders in personal data
6.3 Undertaking research
6.4 Personal information is also processed in order to undertake research.
6.5 For this reason the information processed may include name, contact details, family details, lifestyle and social circumstances, financial details, good and services.
6.6 The sensitive types of information may include physical or mental health details, racial or ethnic origin and religious or other beliefs.
6.7 This information is about survey respondents. Where necessary or required this information may be shared with customers and clients, agents, service providers, survey and research organisations
7. Consulting and advisory services
7.1 Information is processed for consultancy and advisory services that are offered.
7.2 For this reason, the information processed may include name, contact details, family details, financial details, and the goods and services provided.
7.3 This information may be about customers and clients.
7.4 Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers
8.1 Information is processed for the consultancy and advisory services that are offered.
8.2 It may sometimes be necessary to transfer personal information overseas
8.4 When this is needed information may be transferred to countries or territories around the world.
8.5 Any transfers made will be in accordance with the Data Protection Act.
YOU MAY WITHDRAW SUCH CONSENT AT ANY TIME BY EMAIL –
Who we are
Sentry Investigations is a sole trader organisation within the private investigations sector. We conduct surveillance investigations on a case by case basis as required by clients. Investigations may be sub-contracted out to other professional investigators once satisfied with references, insurances and registrations.
Sentry Investigations will collect, use and disclose personal information in line with this policy.
Collection of Information
Registrations, forums, forms and your dealings with us
We collect information about you when you provide it to us. For example, when you fill out our online forms, enquire about our products (which could be through our website or by email), by telephone or in person, or on paper. If you telephone us or if we call you, the call may be recorded for quality, training and management purposes. We may also record customer enquiries via online chat for the same purposes.
Information from devices
Posts, comments and interaction
When someone enters into conversation with us, for example through the use of polls comments, text messages, email, phone, registration or forms and letters we reserve the right to display this content indefinitely in any relevant context but will be anonymised in the case of testimonials or customer services.
Public information and posts
Any information about yourself or others that you submit on social media sites, including chat rooms, blogs and forums will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be of such information by any third party.
We may also obtain information about you from other companies that have your permission to share information about you, as well as from other online and offline sources. We may combine this information with information we collect directly or indirectly from you.
Information about other people
In the absence of a legitimate interest, by giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with the information, including sensitive personal data, and to the transfer of their information abroad to receive on their behalf any data protection notices.
How we use and share your information
Deliver services, improve experience and personalisation.
We will use your information to provide you with the most suitable service or request for assistance, to provide a greater personalised experience and to manage our relationship with you including allowing you to interact, comment and participate on online blogs. We may use your information to monitor and improve and protect our products, content, services and website, both online and offline. We may also provide you with help and support where we believe it is required. For example, we may contact you to notify you an issue which may cause a form of emotional distress or an issue which may have damaging effects to your interests.
Market research and analytics
We may use your information to conduct market research in order to improve the services we offer and to develop new products and services.
Unless you have told us otherwise, we may use your information to send you newsletters, bulletins and other information about the Sentry Investigations and its services, projects or campaigns.
This may include communications by post, telephone, email and messages to your mobile phone and through social media (such as Facebook and Twitter) about us and our business products and services, events and offers, including for a reasonable time after you may have ceased subscription or services with us.
Sharing with third parties
We will only discuss your information with professionals working on behalf of your investigation when we have your permission to do so.
Allowing social sharing functionality
Disclosure required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and the for detection and prevention of crimes, such as fraud.
Acceptable use of services
If you post or send offensive or objectionable content anywhere on or to our website or forums or otherwise engage in any disruptive behaviour on our website or forum, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer, known business associates, trade bodies and law enforcement agencies about the content of your behaviour.
Sale of the business
If the business is sold partly or in full, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purpose set out in this policy.
Customer information will be used to take payment for products and services and may used to verify credit details related to this payment. Permission to do so is implicit in providing financial details to process payment. Direct debit or PayPal information may be retained for ease of renewal service
User Access and Control
Controlling direct marketing
You can change your mind about receiving direct marketing from us by contacting us using the details on the Sentry Investigations website at sentryinvestigations.co.uk.
Requesting copies of your personal information
You may request a copy of your personal information from Sentry Investigations which may be held about you without charge. You can also ask us to correct any inaccuracies in your personal circumstances (which is also free). Be aware that after a period of time deemed appropriate, all personal data is deleted from our data base and only a reference may be available at such time.
Retention of personal information
We will retain your information for as long as necessary for the uses set out in this policy. Personal information that is not or no longer pertinent to ongoing surveillance investigations will be retained for no longer than two years. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints but we will endeavour to meet your request.
Part B Cookie Notice
What are cookies?
Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you sue and interact with our website. They are often used for remembering your preferences, to identify popular website or app pages.
What cookies do we use and how do we use them?
Essential cookies and similar technologies
Analytics cookies and similar technologies
These collect information about your use of our website and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the website allowing us to provide the most popular services. They help us record how you interact the website, such as how you navigate around pages and from page to page; identifying improvements we can make to the visitor’s journey. They also help identify any difficulties you have accessing our services so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.
ICO REGISTRATION REFERENCE ZA253799